1. Introduction

Welcome to Airport Transfer Hub, your trusted partner for private airport transfers across Turkey. This Privacy Policy explains how we collect, use, and protect your personal data when booking a reliable transfer with us.

2. Information We Collect

To ensure a smooth and comfortable airport transfer, we collect the following details:

Full Name
Contact details (email, phone number)
Pickup and drop-off locations
Flight details
Special requests for your transfer

3. How We Use Your Information

Your personal data is essential for:

Managing and confirming your airport transfer booking
Processing payments securely
Providing updates regarding your transfer
Enhancing our transfer services based on your feedback
Ensuring compliance with legal requirements and fraud prevention

4. Data Sharing and Security

We never sell or rent your data. However, we may share your details with:

Payment processors to handle transactions
Drivers and service providers to facilitate your transfer
Legal authorities if required by law

Your data is protected through advanced security measures to prevent unauthorized access.

5. Cookies and Tracking Technologies

We use cookies and tracking technologies to enhance your browsing experience and analyze traffic on our website. You can manage your cookie preferences through browser settings.

6. Security, Fraud Prevention, and Request Metadata

To protect our services and customers, we may collect request metadata such as IP address, user agent, request path, and technical request headers. This information is used for fraud prevention, abuse detection, service security, and operational logging.

Legal basis: legitimate interest (security and abuse prevention) and contract performance (delivering and operating booked transfer services).

Retention: raw IP and related request metadata are retained for a limited period (typically 90-180 days), then deleted or anonymized unless a longer retention is required by law or active dispute/security investigation.

Access control: this data is accessible only to authorized staff with operational/security responsibilities.

7. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information
Opt-out of promotional communications
Request details on how your data is processed
Request access/erasure of eligible personal/request data where applicable

8. Contact Us

For inquiries regarding this Privacy Policy, please contact us:

Email: info@airporttransferhub.com

Phone: +90 554 139 8307

Address: Altıntaş Mahallesi, Deniz Yıldızı Sitesi, C Blok, No:4, Aksu/Antalya, Turkey

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with the revised effective date.

10. Data deletion

You can request deletion of your personal data here: Data deletion instructions.